Job Description
Join our award-winning customer service team in Jacksonville, FL! We're seeking dedicated Weekend Shift Customer Service Representatives to deliver exceptional support to our valued clients. This role offers a competitive hourly rate, flexible scheduling, and opportunities for growth within a dynamic environment. As a key member of our support team, you'll handle inquiries, resolve issues, and ensure customer satisfaction through every interaction. Our commitment to employee development includes paid training and advancement pathways for top performers.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with internal teams to resolve complex customer concerns
- Meet or exceed performance metrics for call quality and resolution time
- Proactively identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently while maintaining team collaboration
- Strong problem-solving skills with a customer-first mindset
- Availability to work flexible weekend shifts (Saturday/Sunday)