Job Description
Join ConnectCare Solutions and transform your career with our award-winning call center team! We're seeking passionate Customer Service Representatives in Charlotte, NC to deliver exceptional support experiences. Enjoy the stability of weekly paychecks, comprehensive paid training, and a supportive environment where your growth matters.
Why Choose Us?
- Weekly pay (every Friday)
- Full paid training program (4 weeks)
- Health/dental/vision benefits
- 401(k) with company match
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, compliance)
- Collaborate with team leads on process improvements
- Adhere to HIPAA and company compliance standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (required)
- Minimum 1 year customer service experience (preferred)
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Comfortable with Windows OS and multitasking
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset
- No prior felony convictions