Job Description
Join NorthStar Solutions as a Customer Service Representative and enjoy weekly paychecks! We're seeking passionate individuals to deliver exceptional support to our clients in a dynamic, fast-paced environment. No experience? No problem! We provide comprehensive training and a supportive team culture. Start immediately and build a rewarding career in customer service with us.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (e.g., CSAT, FCR)
- Identify upsell opportunities and promote company offerings
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced setting
- Basic computer proficiency (MS Office, CRM tools)
- Positive attitude and problem-solving mindset
- Previous customer service experience preferred
- Ability to work flexible shifts (including evenings/weekends)