Job Description
Join Coastal Connect Solutions as a Customer Service Representative and experience the freedom of weekly pay with immediate start opportunities! We're seeking empathetic professionals to deliver exceptional support to our clients in Virginia Beach. Enjoy a collaborative environment, comprehensive training, and career growth potential—all while making a tangible impact on customer satisfaction.
What We Offer:
- Weekly paychecks (every Friday!)
- Comprehensive paid training
- Health benefits and 401(k) matching
- Flexible scheduling options
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls and digital customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex customer needs
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine product knowledge
- Meet/exceed performance metrics (e.g., CSAT, resolution rate)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Proficient in multitasking and CRM software
- Strong problem-solving abilities under pressure
- Positive attitude and team-oriented mindset
- Ability to work flexible shifts (including weekends)
- Must pass background check and drug screening