Job Description
Join our award-winning team as a Customer Service Representative in Fort Worth, TX! We're hosting a hiring event for motivated individuals seeking weekly pay and a supportive work environment. At Dynamic Solutions Inc., we value our employees with competitive compensation, comprehensive benefits, and growth opportunities. Enjoy the flexibility of a hybrid schedule with 3 remote days weekly!
What We Offer:
- Weekly paycheck (every Friday)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges using Salesforce CRM
- Document interactions accurately in our customer database
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and handle time
- Identify upsell opportunities for premium services
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends during peak seasons
- Valid Texas driver's license (for occasional onsite meetings)