Job Description
Join our award-winning call center team and enjoy the stability of weekly paychecks! We're hosting an exclusive hiring event for motivated Customer Service Representatives in Dallas. At Elite Contact Solutions, we value your growth and offer competitive benefits, including paid training, performance bonuses, and career advancement opportunities. Work in a modern, supportive environment where your contributions are recognized every Friday!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Typing speed of 35+ WPM
- Positive attitude with problem-solving mindset