Job Description
Join Coastal Solutions Group as a Customer Service Representative and enjoy the stability of weekly pay with immediate start! We're seeking passionate individuals to deliver exceptional support to our valued clients. This full-time role offers competitive compensation, comprehensive training, and a collaborative team environment. Located in vibrant Virginia Beach, you'll be at the heart of our operations, making a tangible impact while growing your career. Weekly pay means no more waiting for your hard-earned money – get paid every Friday! Apply today and start your journey with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues in first contact
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify opportunities to improve customer experience
- Maintain up-to-date knowledge of products and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center or retail setting
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Strong attention to detail and organizational abilities
- Positive attitude with patience during high-volume periods
- Must pass background check and drug screening