Job Description
Join our award-winning customer service team in Miami! We're urgently seeking passionate Local Customer Service Representatives to deliver exceptional support to our South Florida community. This is your chance to make a real impact while advancing your career in a dynamic, growth-oriented environment. Immediate interviews available! Apply today to become part of our mission to redefine customer excellence.
Responsibilities
- Deliver personalized support via phone, email, and in-person interactions
- Resolve complex customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Identify opportunities to enhance customer satisfaction
- Participate in ongoing training to master product knowledge
Qualifications
- Minimum 1 year customer service experience
- Fluency in English and Spanish (required)
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred)
- High school diploma or equivalent
- Ability to work flexible shifts including weekends
- Valid Florida driver's license (for occasional field visits)