Job Description
Join our award-winning team at Premier Customer Solutions! We're hosting an exclusive hiring event for Customer Service Representatives in Wichita, KS. Enjoy competitive weekly pay, comprehensive benefits, and a supportive work environment. As a key member of our client success team, you'll resolve inquiries with empathy and efficiency while building lasting customer relationships. Apply today and start earning weekly!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Proactively identify upsell opportunities for service enhancements
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends as needed
- Pass background check and drug screening