Job Description
Join our award-winning team at Apex Solutions Group, where we value your talent and reward your hard work with weekly pay! We're hosting an exclusive hiring event for passionate Customer Service Representatives in Raleigh, NC. This is your chance to launch a rewarding career with competitive benefits, growth opportunities, and a supportive work environment. No weekend shifts required!
Why Choose Us?
- Weekly direct deposit pay
- Comprehensive health benefits (Day 1)
- Paid training and career advancement
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries within SLAs
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities based on customer needs
- Maintain customer satisfaction scores above 95%
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work in fast-paced environment
- Positive attitude and problem-solving mindset
- Available for evening shifts (until 8 PM)