Job Description
Join our elite customer service team at PrimeCare Solutions and transform your career with weekly pay! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional client experiences in Fort Worth, TX. Enjoy competitive benefits, flexible scheduling, and a dynamic work environment that values your growth. Don't miss this opportunity to become part of a company that invests in its people and rewards excellence.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Proactively identify process improvement opportunities
- Participate in ongoing training and development programs
Qualifications
- Minimum 1 year customer service experience in B2C/B2B environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; associate's degree preferred
- Flexibility to work evenings/weekends during peak seasons
- Valid government-issued photo ID and social security card
- Pass background check and drug screening