Job Description
Join NYC Connect Solutions and become part of our award-winning remote customer service team! We're seeking passionate professionals to deliver exceptional support from the comfort of their homes. Enjoy competitive benefits, flexible scheduling, and a supportive virtual environment while serving New York's diverse communities.
Why Choose Us?
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Paid time off & holidays
- Home office equipment stipend
- Professional development programs
Responsibilities
- Handle inbound/outbound calls, chats, and emails from New York-based clients
- Resolve customer inquiries regarding products, services, and billing
- Maintain detailed records in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Exceptional communication skills in English (bilingual Spanish a plus)
- Proficient with Windows OS and CRM software (Salesforce experience ideal)
- Quiet, dedicated home office space with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Typing speed: 40+ WPM with high accuracy