Job Description
Join our dynamic team at Premier Support Solutions as a Customer Service Representative! We're hosting a dedicated hiring event in Wichita, KS, offering immediate weekly pay opportunities for dedicated professionals. Enjoy competitive compensation, comprehensive training, and a supportive environment where your growth is prioritized. Help us deliver exceptional customer experiences while advancing your career in a thriving industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precise detail
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for in-person hiring event