Job Description
Join our award-winning customer service team in Fort Worth, TX! We're hosting a hiring event for passionate individuals who thrive in fast-paced environments. Enjoy weekly pay, comprehensive benefits, and career growth opportunities. No experience necessary – we provide paid training!
Why work with us?
- Weekly paychecks (direct deposit)
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Free parking and transit reimbursement
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and service requests
- Document interactions in CRM systems
- Collaborate with technical teams for complex issues
- Meet/exceed performance metrics (CSAT, AHT)
- Identify upsell opportunities for premium services
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience
- Proficient in Windows/Mac OS and MS Office
- Typing speed 40+ WPM with 95% accuracy
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution skills
- Spanish bilingual preferred but not required