Job Description
Are you seeking a rewarding career with a flexible weekend schedule in Philadelphia, PA? Apex Support Solutions is looking for motivated individuals to join our dynamic customer service team. We offer a competitive hourly wage, comprehensive benefits for part-time employees, and a supportive culture that values work-life balance.
In this role, you will be the face of our brand, ensuring our clients receive exceptional service while maintaining high operational standards. We pride ourselves on our commitment to employee growth and provide on-the-job training to help you succeed.
Responsibilities
- Provide superior customer support through phone, email, and chat channels.
- Manage and process customer orders and returns with precision.
- Assist in data entry and maintaining accurate customer records.
- Resolve customer inquiries and escalate complex issues to the appropriate team.
- Collaborate with cross-functional teams to improve service delivery.
Qualifications
- High school diploma or equivalent.
- Previous customer service experience is preferred but not required.
- Proficient in Microsoft Office Suite and CRM software.
- Strong interpersonal and communication skills.
- Ability to work weekends (Friday, Saturday, Sunday) reliably.