Job Description
Join our award-winning customer support team at Apex Solutions Group! We're hosting an exclusive hiring event for motivated Customer Service Representatives in Philadelphia. Enjoy weekly pay, comprehensive benefits, and career growth opportunities. No cold calls – just helping clients resolve inquiries with empathy and expertise.
Why Apply?
• Weekly paycheck (every Friday!)
• Paid training & certifications
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Modern downtown office
Event Details:
Date: October 15, 2023
Time: 9 AM - 4 PM
Location: Apex Solutions HQ, 1701 Market Street
Bring: Resume and valid ID for on-the-spot interviews!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed weekly performance metrics (AHT, CSAT, FCR)
- Identify upsell opportunities for premium services
- Participate in daily team huddles and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Typing speed: 40+ WPM with 98% accuracy
- Proficiency with Zendesk, Salesforce, or similar CRM
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Flexible availability (including weekends/holidays)
- Passion for helping others and problem-solving