Job Description
Join our dynamic team as a Customer Service Representative in Oakland and enjoy the convenience of weekly pay! We're hosting a dedicated hiring event for motivated individuals ready to deliver exceptional customer experiences. This role offers a competitive hourly rate, comprehensive training, and growth opportunities within a supportive environment.
As a key member of our customer support team, you'll be the first point of contact for resolving inquiries, building relationships, and ensuring client satisfaction. Our commitment to work-life balance includes flexible scheduling and performance-based incentives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify upsell opportunities to enhance service value
- Maintain performance metrics including CSAT and resolution rates
- Participate in continuous improvement initiatives for service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C or B2B environments
- Proficient in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with multilingual capabilities a plus
- Ability to navigate multiple systems while maintaining composure
- Flexibility to work evenings/weekends based on business needs
- Passion for problem-solving and customer advocacy