Job Description
Join our award-winning team at NYC Connect Solutions! We're hosting an exclusive weekly pay hiring event for passionate Customer Service Representatives in the heart of Manhattan. Enjoy immediate financial benefits with our same-week pay schedule while building a rewarding career in customer service excellence.
Why This Role Stands Out:
- Weekly direct deposit payments – no more waiting!
- Comprehensive benefits including health/dental/vision
- Free parking and subway reimbursement
- State-of-the-art downtown Manhattan facility
- Growth opportunities to team lead/supervisor roles
Perfect for career changers, recent graduates, or experienced professionals seeking stability and advancement. No experience necessary – we provide paid training!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions and update customer records accurately
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to resolve complex issues
- Participate in weekly training and development sessions
- Adhere to PCI compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM systems)
- Empathetic customer service mindset
- Reliable transportation to downtown Manhattan
- Authorization to work in the US