Job Description
Join our dynamic team at Oakland Customer Service Solutions! We're hosting an exclusive hiring event for Customer Service Representatives offering weekly pay and comprehensive benefits. This is your chance to launch a rewarding career in customer service with a company that values growth and work-life balance.
As a key member of our support team, you'll handle inbound/outbound calls, resolve customer inquiries with empathy, and maintain high satisfaction metrics. We provide paid training and a collaborative environment where your contributions are recognized.
Why Apply?
- Weekly paycheck (no more waiting!) + competitive hourly rates
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement paths
- Modern downtown Oakland workspace
- Free parking and public transit reimbursement
Responsibilities
- Respond to 50-75 customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and service issues with first-contact resolution
- Document interactions accurately in Salesforce CRM system
- Meet/exceed customer satisfaction metrics (CSAT > 90%)
- Collaborate with technical teams to resolve complex issues
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience in a call center
- Proficient in CRM software (Salesforce experience a plus)
- Typing speed: 45+ WPM with 95% accuracy
- Exceptional active listening and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Clear background check and drug screening required
- Valid CA driver's license (for occasional off-site events)