Job Description
Join Our Award-Winning Customer Service Team!
Are you a people person ready to make an immediate impact? Premier Support Solutions is seeking passionate Customer Service Representatives for our Portland, Ohio headquarters. Enjoy weekly pay, comprehensive benefits, and a dynamic work environment where your voice matters. No experience? No problem! We provide paid training and career growth opportunities. Apply today and start earning next week!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with team members to escalate complex issues
- Document all interactions in CRM systems with precision
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- 1+ years customer service experience preferred
- Flexible availability including evenings/weekends
- Proficient in Microsoft Office Suite
- Positive attitude and problem-solving mindset