Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy weekly pay and immediate start! We're seeking passionate individuals to deliver exceptional customer experiences in our fast-paced Portland, Ohio office. As a key member of our support team, you'll resolve inquiries, build client relationships, and contribute to our mission of excellence. Benefits include: competitive hourly pay, paid training, health insurance, and career growth opportunities. No experience required – we provide comprehensive onboarding!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems and maintain accurate records
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- 1+ years customer service experience (new graduates welcome)
- Typing speed of 40+ WPM with high accuracy
- Flexibility to work rotating weekends and holidays
- Passion for problem-solving and customer advocacy