Job Description
Join our award-winning team at Nexus Global Solutions and become the voice of excellence for our clients. We're seeking dedicated Customer Service Representatives to start immediately on our dynamic night shift team. In this remote-friendly role, you'll deliver exceptional support to diverse customers while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Perfect for night owls who thrive in fast-paced environments!
Responsibilities
- Handle high-volume inbound/outbound calls, chats, and emails with professionalism
- Resolve customer inquiries and technical issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with escalation teams to resolve complex account concerns
- Maintain 95%+ customer satisfaction score through empathetic communication
- Adhere to strict SLAs and compliance protocols for financial services clients
- Participate in monthly training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in B2B or B2C environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask across digital channels (phone, email, chat)
- Strong problem-solving and conflict resolution abilities
- High-speed internet connection and quiet home office setup
- Availability to work 40 hours/week on night shift schedule (11 PM - 7 AM CT)
- Background check clearance required