Job Description
Join our dynamic customer service team in Virginia Beach and enjoy the stability of weekly pay with immediate start opportunities! At Premier Support Solutions, we value your dedication and offer a supportive environment where your skills shine. As a Customer Service Representative, you'll be the first point of contact for our valued clients, delivering exceptional service that builds lasting relationships. We provide comprehensive training, flexible scheduling options, and a collaborative culture that celebrates your achievements. If you're passionate about helping others and ready to launch your career with a company that invests in its people, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow established protocols
- Collaborate with team members to escalate complex issues when necessary
- Meet and exceed performance metrics including call quality and resolution times
- Actively participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask and adapt to changing priorities
- Positive attitude and commitment to teamwork