Job Description
Join a Team That Values You!
Apex Support Solutions is currently seeking dedicated Customer Service Representatives to join our expanding team in Virginia Beach. We pride ourselves on delivering exceptional support and offer a dynamic work environment where your contributions matter.
Why Join Us?
- Weekly Pay: Get paid on time, every week, so you can focus on what matters.
- Immediate Start: Don't wait. We have positions ready for you to begin today.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Work Environment: Access to the latest tools and technology.
We are looking for individuals who are patient, articulate, and eager to help our clients resolve their inquiries efficiently.
Responsibilities
- Handle High-Volume Inquiries: Provide professional, friendly, and efficient support to customers via phone, email, and live chat.
- Resolve Issues: Diagnose customer problems and provide accurate solutions or escalate complex issues to the appropriate department.
- Documentation: Maintain accurate and up-to-date customer records in our CRM systems.
- Product Knowledge: Stay informed about our products and services to provide knowledgeable assistance.
- Feedback Collection: Gather customer feedback and share insights with the management team to help improve service quality.
- Follow-Up: Ensure customer satisfaction by following up on resolved issues when necessary.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus, but we are willing to train the right candidates with a strong work ethic.
- Communication: Excellent verbal and written communication skills with a clear and friendly telephone manner.
- Computer Skills: Proficient in using computers, MS Office Suite, and navigating web-based applications.
- Reliability: Ability to work flexible shifts, including evenings and weekends, as required.
- Location: Must reside in Virginia Beach, VA or be willing to work remotely supporting Ohio-based clients.