Job Description
Join our dynamic team at Premier Support Solutions and transform customer interactions into lasting relationships! We're hosting a dedicated hiring event for passionate Customer Service Representatives in Memphis, TN. Enjoy the stability of full-time employment with the unique benefit of weekly paychecks, plus comprehensive training and growth opportunities. Be the voice of our brand while delivering exceptional support through multiple channels.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for service enhancements
- Participate in weekly coaching and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Proficient in Microsoft Office and CRM software
- Exceptional communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (evenings/weekends required)