Job Description
We are looking for a dedicated Customer Service Representative to join our growing team in Milwaukee, WI. We offer competitive weekly pay, comprehensive paid training, and a supportive work environment.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. If you are passionate about helping others and want to advance your career, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a friendly, professional demeanor.
- Resolve customer complaints, issues, and questions regarding our products and services.
- Process orders, returns, and account modifications accurately and efficiently.
- Document all customer interactions and account details in our CRM system.
- Identify opportunities to upsell products and services to meet sales targets.
- Collaborate with the sales and support teams to ensure customer satisfaction.
Qualifications
- High school diploma or GED required; Associate degree preferred.
- Previous experience in customer service or call center operations is a plus but not required.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible shifts, including weekends and holidays.