Job Description
Are you a dedicated problem-solver looking for a career that offers stability and growth? Apex Support Solutions is currently hiring Customer Service Representatives for positions in New York and Illinois. We are proud to offer weekly pay, comprehensive paid training, and a dynamic work environment where your contributions are valued.
In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism and care. We provide all the tools necessary for success, including state-of-the-art software and ongoing mentorship from industry experts.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer complaints and issues efficiently while maintaining high levels of customer satisfaction.
- Accurately record customer interactions, account status changes, and transactions in the CRM system.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with the technical support team to resolve complex account or billing issues.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Strong typing skills (40+ WPM) and proficiency with computer applications.
- Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- Previous customer service experience is a plus but not required; we provide paid training for qualified candidates.
- Must be available to work flexible shifts, including evenings and weekends.