Job Description
Join our award-winning team and transform your career with weekly pay and comprehensive paid training! Nashville Customer Solutions Inc. is seeking passionate Customer Service Representatives to deliver exceptional experiences for our global clients. Enjoy stability, growth opportunities, and a supportive culture that values your contribution.
What We Offer:
- Weekly paychecks (no more waiting!) with competitive hourly rates
- 4-week paid training program with certification
- Health benefits, retirement plans, and paid time off
- Clear career advancement path to team lead/supervisor
- Modern downtown Nashville office with free parking
If you're ready to build a rewarding career with a company that invests in your success, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precision
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams on complex cases
- Identify upsell opportunities to enhance client retention
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM software
- Typing speed: 40+ WPM with 95% accuracy
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Positive attitude and conflict resolution aptitude
- Must pass background check and drug screening