Job Description
Join our award-winning customer service team in Jacksonville and experience the difference of weekly pay and comprehensive paid training! We're seeking compassionate professionals to deliver exceptional support while enjoying financial stability with every paycheck. Our modern downtown office offers a collaborative environment with growth opportunities into leadership roles. Benefits include health insurance, paid time off, and tuition reimbursement. Start your career with a company that values your growth and rewards your dedication.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining PCI compliance standards
- Collaborate with technical teams to resolve complex escalations within SLA timeframes
- Contribute to process improvements through regular team feedback sessions
- Maintain 95% customer satisfaction score through active listening and solution-focused communication
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency in CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced environment with 20+ daily interactions
- Strong problem-solving skills with attention to detail
- Reliable transportation and flexible availability including weekends