Job Description
Join Nashville Solutions Group as a Customer Service Representative and enjoy the stability of weekly pay and comprehensive paid training! We're seeking empathetic professionals to deliver exceptional support while advancing their careers in our dynamic Nashville team. No experience required – we invest in your growth with industry-leading onboarding.
Why Work With Us?
• Weekly paychecks for consistent financial security
• Free paid training covering product knowledge and soft skills
• Career advancement opportunities in Fortune 500 partner environments
• Modern downtown Nashville workspace with commuter benefits
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing training to master new products and processes
- Maintain positive team dynamics through daily stand-ups and knowledge sharing
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (paid training provided)
- Typing speed of 40+ WPM with strong computer literacy
- Exceptional communication skills and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office Suite and CRM platforms
- Background check and drug screen required post-offer
- Authorization to work in the United States