Job Description
Are you looking for a rewarding career in customer service with a company that values your time and growth? Apex Support Solutions is hiring Customer Service Representatives in Detroit, Michigan!
We offer Weekly Pay, Paid Training, and a supportive work environment. Whether you are an experienced professional or just starting your career, we provide the tools you need to succeed.
Join our team and enjoy competitive benefits including health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on problem resolution.
- Provide accurate information regarding products, services, and account details.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Maintain a high level of customer satisfaction and loyalty.
- Assist with basic account troubleshooting and process updates.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus, but not required for the right candidate.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently as well as part of a team.
- Basic computer literacy and typing skills (35+ WPM).