Job Description
Join our award-winning customer service team in Boston and enjoy weekly pay with no waiting! ConnectCare Solutions offers comprehensive paid training and a supportive environment where your growth matters. We provide flexible scheduling, performance bonuses, and career advancement opportunities for dedicated professionals. If you're passionate about helping others and want to build a stable career with immediate financial benefits, this is your opportunity to thrive.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to resolve complex issues beyond scope
- Meet/exceed performance metrics for call handling, resolution time, and CSAT scores
- Contribute to process improvements through feedback and innovation
- Support new hires during onboarding as a peer mentor
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends as needed
- Positive attitude with strong problem-solving aptitude