Job Description
Join our award-winning customer support team in Milwaukee! We're seeking dedicated Customer Service Representatives to deliver exceptional experiences while enjoying weekly paychecks and comprehensive paid training. This full-time role offers stability, growth opportunities, and a supportive environment where your voice matters.
Why You'll Love Working With Us:
• Weekly paychecks (no more waiting!)
• Paid 2-week training program
• Career advancement pathways
• Health benefits and 401(k) matching
• Modern downtown Milwaukee workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with team to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR)
- Identify opportunities for process improvements
- Uphold company values in every customer interaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (CRM, MS Office)
- Positive attitude and patience under pressure
- Must pass background check and drug screen
- Availability for flexible shifts (including weekends)