Job Description
Join Boston Customer Solutions Inc. as a Customer Service Representative and enjoy weekly pay and comprehensive paid training! We're seeking passionate individuals to deliver exceptional service to our clients in Boston and Pennsylvania. This full-time role offers stability, growth opportunities, and a supportive team environment. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve escalated issues
- Meet/exceed performance metrics for response times and satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving abilities with customer-centric approach
- Must be available for flexible shifts including evenings/weekends
- Previous customer service experience preferred but not required
- Valid authorization to work in the United States