Job Description
Join ConnectCare Solutions as a Local Customer Service Representative in Oklahoma City! We're seeking dedicated night shift professionals with paid training to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while serving Oklahoma residents. No experience required – we provide full paid training to set you up for success!
Responsibilities
- Handle inbound/outbound calls and digital communications from Oklahoma customers
- Resolve billing inquiries, service issues, and account concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with local teams to resolve complex customer situations
- Maintain high customer satisfaction metrics (CSAT >90%)
- Adhere to HIPAA/FERPA compliance protocols
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Available for consistent night shift (10 PM - 6 AM CST)
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience a plus
- Must pass background check and drug screening
- Reliable transportation to our Oklahoma City facility
- Basic computer proficiency (typing 30+ WPM)