Job Description
Join Boston Customer Service Solutions as a Customer Service Representative and enjoy weekly pay with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional support to our clients in a fast-paced environment. This role offers stability, growth opportunities, and the chance to make a real impact. Our modern downtown Boston office provides a collaborative atmosphere with competitive benefits and advancement paths. If you're passionate about helping others and thrive in dynamic settings, apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and update customer profiles
- Collaborate with team members to share insights and improve processes
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to upsell products/services when appropriate
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience or related field
- Strong communication skills with clear articulation
- Proficiency in multitasking and time management
- Ability to work in a fast-paced, target-driven environment
- Basic computer literacy with MS Office suite
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening