Job Description
Join our award-winning customer service team in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support while enjoying weekly paychecks and comprehensive paid training. At CustomerFirst Solutions, we invest in our people through career development paths, flexible scheduling, and a supportive work environment. No prior experience required—just a positive attitude and eagerness to learn. Apply today and start your rewarding career with weekly financial stability!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex issues and improve service quality
- Meet or exceed performance metrics including call time and satisfaction scores
- Continuously update product knowledge through ongoing training modules
- Identify opportunities to enhance customer experience and operational workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or related experience
- Proficient in typing (40+ WPM) and basic computer applications
- Strong problem-solving and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Clear communication skills in English (bilingual a plus)
- Reliable transportation and punctual attendance record