Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in customer support! ConnectCare Solutions is seeking passionate individuals to provide exceptional service to our clients across Oklahoma and Texas. Enjoy the flexibility of remote work while making a real impact in your community. No prior experience required—we provide comprehensive training to set you up for success.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues effectively
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvements to enhance service quality
Qualifications
- High school diploma or equivalent; college coursework a plus
- Strong communication and active listening skills
- Proficiency in basic computer applications and typing (35+ WPM)
- Ability to multitask in a fast-paced virtual environment
- Customer-centric mindset with patience and problem-solving aptitude
- Reliable home office setup with high-speed internet
- Authorized to work in the United States