Job Description
Join Austin Connect Services and launch your career in customer service with our paid training program! We're seeking passionate individuals to join our dynamic call center team in Austin, TX. Enjoy weekly pay, comprehensive benefits, and opportunities for growth within our supportive environment. No experience necessary – we provide all the training you need to succeed!
Why Work With Us?
- Weekly pay (every Friday!)
- Full paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues
- Document interactions in CRM systems accurately
- Meet daily performance metrics (call quality, resolution time)
- Collaborate with team members to improve service
- Adhere to company policies and compliance standards
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with problem-solving ability
- Reliable transportation to Austin office
- Positive attitude and willingness to learn
- Must pass background check and drug screen