Job Description
Join our award-winning customer service team at ConnectSphere Solutions! We're seeking motivated individuals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy competitive pay, comprehensive training, and immediate start opportunities in our state-of-the-art Columbus facility. Perfect for career-driven professionals seeking growth in a dynamic environment.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Meet/exceed KPIs including average handle time and customer satisfaction scores
- Document interactions accurately in Salesforce and maintain customer data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with 98% accuracy
- Flexible schedule including evenings/weekends
- U.S. work authorization and clear background check