Job Description
Join our award-winning team as a Customer Service Representative in New York, IL! We're seeking compassionate professionals to deliver exceptional support while enjoying weekly paychecks and comprehensive paid training. No experience needed – we'll equip you with everything you need to succeed. Enjoy competitive pay, flexible scheduling, and a supportive culture where your growth matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities for upselling and cross-selling
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Empathy and patience in high-pressure situations
- Basic math and problem-solving abilities
- Reliable transportation to our New York, IL facility
- Willingness to work flexible shifts including weekends
- No prior experience required – training provided