Job Description
Join ConnectCare Solutions as a Customer Service Representative and transform your career with weekly pay and 100% remote flexibility! We're seeking empathetic professionals to deliver exceptional support across California and Illinois. Enjoy competitive compensation, comprehensive benefits, and the freedom to work from anywhere. Our award-winning team thrives on innovation and growth – become part of a company that values your contribution and invests in your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvements through feedback and training
Qualifications
- 1+ years customer service experience in remote or hybrid environment
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Exceptional communication skills with clear phone and written abilities
- High-speed internet connection and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Passion for problem-solving and customer advocacy
- High school diploma or equivalent; college degree preferred