Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and enjoy weekly pay with comprehensive paid training! We're seeking passionate individuals to deliver exceptional service to our Austin community. As a valued team member, you'll receive competitive compensation, flexible scheduling, and growth opportunities within a supportive environment.
Why Work With Us?
• Weekly paychecks
• Paid onboarding training
• Health benefits & 401(k)
• Career advancement paths
• Positive team culture
Responsibilities
- Handle inbound/outbound customer calls and inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (e.g., CSAT, FCR)
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM
- Proficient with Windows OS and basic software
- Reliable transportation to our Austin office
- Positive attitude and team-player mindset