Job Description
Join our dynamic team in Nashville as a Customer Service Representative and enjoy the stability of weekly pay plus comprehensive paid training! We're seeking passionate individuals who thrive in fast-paced environments to deliver exceptional support to our diverse clientele. This role offers immediate start dates, competitive benefits, and clear pathways for career growth. If you're ready to build a rewarding career in customer service with a company that invests in your success, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with support teams to address complex customer escalations
- Meet or exceed performance metrics including call quality and resolution times
- Proactively identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service experience in call center or retail environments
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional verbal/written communication and active listening abilities
- Ability to multitask in high-pressure situations while maintaining composure
- Reliable transportation and consistent attendance required