Job Description
Join a Team That Values You!
Are you a people person looking for a stable career with weekly pay? Apex Contact Solutions is looking for driven Customer Service Representatives to join our expanding team in Virginia Beach. We offer immediate start dates and comprehensive training for new hires.
We are dedicated to providing top-tier support to our clients and are seeking individuals who are passionate about problem-solving and delivering exceptional service.
Are you a people person looking for a stable career with weekly pay? Apex Contact Solutions is looking for driven Customer Service Representatives to join our expanding team in Virginia Beach. We offer immediate start dates and comprehensive training for new hires.
We are dedicated to providing top-tier support to our clients and are seeking individuals who are passionate about problem-solving and delivering exceptional service.
Responsibilities
- Manage High-Volume Inquiries: Answer inbound and outbound calls and emails with professionalism and empathy.
- Resolve Customer Issues: Troubleshoot problems and provide accurate solutions to ensure customer satisfaction.
- Documentation: Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Product Knowledge: Learn and articulate product details, services, and policies to assist customers effectively.
- Team Collaboration: Work closely with team leads and colleagues to meet daily performance metrics and KPIs.
Qualifications
- High School Diploma: Minimum educational requirement.
- Communication Skills: Excellent verbal and written communication abilities.
- Computer Proficiency: Basic typing skills and comfort using computer software.
- Reliability: Ability to work scheduled shifts consistently.
- Problem Solving: Strong ability to think on your feet and resolve conflicts calmly.