Job Description
Join a High-Growth Team in Jacksonville, FL!
We are currently seeking a dedicated Local Customer Service Representative to join our dynamic support team. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you. This is a fantastic opportunity for those looking to start a career in customer success with an immediate start date.
In this role, you will be the voice of our brand, ensuring our customers receive the assistance they need quickly and efficiently while maintaining a positive company image.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Accurately update customer information and maintain detailed records in our CRM system.
- Collaborate with the sales and technical teams to provide comprehensive solutions.
- Process returns, exchanges, and refund requests according to company policy.
- Document all customer interactions and feedback for quality assurance purposes.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but not required for the right candidate.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications and CRM software.
- Ability to remain calm and professional under pressure.
- Reliable transportation (Local Candidates Only).