Job Description
Are you a dedicated problem-solver with a passion for delivering exceptional customer experiences? Apex Support Solutions is looking for a motivated Customer Service Representative to join our growing team in Wichita, Kansas.
We are currently offering an immediate start date for qualified candidates. This is a fantastic opportunity to join a stable company with a collaborative culture and a commitment to employee growth.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00)
- Comprehensive benefits package (Medical, Dental, Vision)
- Paid training and professional development opportunities
- A supportive and inclusive work environment
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer complaints, issues, and questions efficiently to ensure first-call resolution and high satisfaction.
- Process customer orders, returns, and exchanges accurately and within established timeframes.
- Update and maintain customer account records in the CRM database with precision.
- Identify and escalate complex issues to the appropriate management team.
- Proactively offer solutions and product information to enhance the customer experience.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High School Diploma or GED required.
- Minimum of 1 year of previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong computer proficiency and ability to learn new software quickly.
- Ability to multitask and thrive in a fast-paced, high-volume environment.
- Valid driver's license and reliable transportation.
- Flexibility to work evenings and weekends as required by business needs.