Job Description
Join our award-winning customer support team as a Customer Service Representative in a fully remote position based in Oklahoma City. We're urgently seeking empathetic professionals to deliver exceptional experiences to our clients. Enjoy flexible hours, comprehensive benefits, and growth opportunities in a dynamic work-from-home environment. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with precision
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Meet/exceed daily performance metrics
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Proficiency in CRM tools (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Reliable high-speed internet and quiet workspace