Job Description
Join our award-winning customer support team as a Customer Service Representative and become the voice of our brand! We're urgently hiring motivated individuals in Jacksonville, FL (and Georgia residents) to deliver exceptional service from the comfort of your home office. As a key member of our remote team, you'll resolve inquiries, build customer loyalty, and drive satisfaction through personalized support. Enjoy competitive pay, comprehensive benefits, and a flexible work environment. If you're passionate about helping others and thrive in dynamic settings, this is your opportunity to grow with an industry leader.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and transactions accurately using CRM systems
- Document interactions and maintain detailed case histories in Salesforce
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center setting
- Proficient in CRM platforms (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to troubleshoot technical issues independently
- Strong time management and organizational abilities
- High-speed home internet and quiet workspace required
- Must be authorized to work in the US