Job Description
Join Long Beach Connect Solutions as a Remote Customer Service Representative and transform your career from the comfort of your home! We're seeking passionate professionals to deliver exceptional service to our diverse clientele. As a locally trusted partner, we offer competitive compensation, comprehensive benefits, and a supportive virtual environment designed for growth. Enjoy the flexibility of remote work while making a real impact in the Long Beach community.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with team leads to improve service quality
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training programs
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Proficient with Microsoft Office and CRM software
- Quiet home office environment with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening